Return & Refund Policy
At The Shoes Stylish, our primary goal is your complete satisfaction with every purchase. We stand behind the quality and style of our footwear. However, we understand that sometimes a product may not meet your expectations. This Return & Refund Policy outlines the terms and conditions for returning items purchased from theshoesstylish.com. By placing an order, you agree to the terms set forth below.
1. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All original tags, labels, and protective coverings must be intact and attached. Items must be returned within the designated return window from the date of delivery. We cannot accept returns for items that show signs of wear, have been altered, are damaged due to misuse, or are not in a resalable condition. For hygiene reasons, we are unable to accept returns on certain final sale items, such as clearance merchandise or specially marked products.
2. Initiating a Return
To start a return, please visit the dedicated returns portal on our website. You will need your original order number and the email address used to place the order. Follow the step-by-step instructions to generate a Return Merchandise Authorization (RMA) number and a prepaid return shipping label, where applicable. All returns must be authorized through this system. Packages sent back without an RMA number may be delayed or refused at our warehouse.
3. Return Process & Packaging
Once your return is authorized, securely pack the item(s) in their original packaging, if possible, or in a sturdy shipping box. Include all original documentation, such as the packing slip. Affix the provided return label clearly on the outside of the package. We highly recommend using a trackable shipping service or retaining your drop-off receipt, as we are not responsible for return packages lost in transit before they reach our facility.
4. Inspection & Refunds
Upon receipt of your return at our warehouse, our team will conduct a thorough inspection to verify the item meets our return eligibility criteria. This process typically takes several business days from the time the package arrives. Once the inspection is successfully completed, we will initiate your refund to the original method of payment used for the purchase. Please note that the time it takes for the refund to be reflected in your account can vary depending on your financial institution’s processing times. You will receive an email notification once your refund has been processed.
5. Non-Refundable Items
Certain types of items are exempt from being returned. These include, but are not limited to, gift cards, personalized or custom-made products, and items marked as “Final Sale.” Any product that is not in its original condition, is damaged or missing parts for reasons not due to our error, or is returned after the designated return window will not be accepted.
6. Exchanges
We currently do not offer direct exchanges through our system. If you wish to exchange an item for a different size or color, we recommend processing a return for the original item and placing a new order for the desired product. This ensures you secure the desired item promptly, as inventory changes quickly. Your refund for the returned item will be processed as outlined in this policy.
7. Incorrect, Damaged, or Defective Items
We take great care in packing and inspecting every order. If, however, you receive an incorrect, damaged, or defective item, please contact our customer service team immediately upon receipt. We will provide you with specific instructions for a resolution, which may include a prepaid return label and a priority replacement or refund. We may require photographic evidence of the issue to facilitate a swift resolution.
8. Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return. If you are returning an item for a change of mind or a non-defective reason, you may be responsible for the return shipping fees, which will be deducted from your refund total. If the return is due to our error (such as shipping the wrong item) or a verified product defect, we will cover the cost of return shipping.
9. International Returns
Customers returning items from outside our primary shipping region are responsible for any return shipping costs and must comply with all customs regulations for the return shipment. We recommend declaring the package as a “Returned Good” with minimal value to avoid additional duties. Refunds for international orders will be issued for the product cost only; original shipping charges and any import duties or taxes incurred are non-refundable.
10. Late or Missing Refunds
If you have not received your refund within the expected timeframe after receiving our processing notification, please first check your bank account or credit card statement again. Then, contact your financial institution, as it may take some time before a refund is officially posted. If you have completed these steps and still have not received your refund, please contact us for further assistance.
We value your trust and strive to make the return process as straightforward and fair as possible. For any questions regarding this policy or your specific return, please reach out through our customer service channels. Thank you for shopping with theshoesstylish.com.